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About Us
Payment Information
What forms of payment do you accept?
Is it safe to use my credit card online?
When do you charge my credit card?
Using Parent Direct & Ordering Products
How do I find a specific product?
How do I use the shopping trolley?
How do I complete the order?
Delivery & Returns
How much do you charge for delivery and handling?
How long does delivery usually take?
Do you ship outside of Australia?
Do you deliver to PO Boxes?
What happens if I am not home to receive my delivery?
What is your policy for returning items?
How do I check the status of my order?
How do I cancel my order?
Frequently Asked Questions
Can I add additional items to my existing unshipped order?
My delivery has not arrived within the expected time frame. What happens now?
Will my personal details remain private?
Privacy Information
Parent Direct Privacy Policy
Transaction Security
Use of Cookies
What are cookies?
Where are my Cookies stored?
How do I manually enable or disable cookies?
About Us
Gelli Baff is brought to you by Parent Direct Pty Ltd.
The Gelli Baff offer as seen on this web site and on television will not generate fundraising credit through Parent Direct.
Parent Direct accepts the following major credit cards:
PLEASE NOTE: Parent Direct credit card purchases will be displayed as parentdirect.com.au on your credit card statement.
Yes, it is extremely safe to use your credit card online. When making a purchase online using your credit card, all of your credit card and personal details are encrypted using SSL (Secure Socket Layer) 128 Bit encryption technology before being sent across the internet to our secure servers.
All online credit card orders are charged upfront at the time the order was made. We do this to validate the order and to ensure that all stock is pre-purchased. Paying upfront also substantially reduces order processing time, and ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive.
Finding a product using the Mini Search facility:
You can start your search by using the "Product Search" input box which is located at the bottom left of the screen. Type in the title of the product you are looking for into input box and then click on the "Search" button  or press 'ENTER' on your keyboard to submit your query. The search results will be listed in order by closest match.
TIP: Make sure you check the spelling and punctuation of your search. Also try limiting your search to smaller words or phrases.
Finding a product using the Main Product Search facility:
Another way to find a specific product is to use the main product search facility located at the top left of the screen. Here you can search by product code or description.
You will see the last two items that you have selected at the bottom of the screen. The complete 'Shopping Trolley' can be viewed by clicking on ‘Carts’ at the top of the screen or ‘Go to cart’ at the bottom of the screen. All items added during your online shopping session are clearly displayed, as is relevant delivery and handling change and total order amount including GST.
Increasing Quantities:
Simply enter a new quantity amount into the input box next to the item you wish to adjust and then click the "Recalculate" button . Your Shopping Trolley will automatically refresh and your order total will be adjusted accordingly.
Removing Items:
You can remove items by entering a zero quantity amount into the input box next to the item you wish to delete and then click the "Recalculate" button .
Proceeding to the Checkout:
If you have finished shopping and are happy with the items and quantities in your shopping trolley you can proceed to the checkout simply by clicking ‘Complete the order’  at the top left.
Once you have checked the totals in the shopping cart, completing your order is as easy as following these simple steps:
Step 1 - Order Reference
On the order reference page you can add your own order number and reference as well as enter free text that will print on the invoice.
Step 2 – Delivery Information
Enter your name, delivery address and email address, and then click next.
Step 3 – Payment
Enter your credit card information and click process payment.
Step 4 – Order Number is assigned
Once an order number is assigned you can view, print or email a receipt for your records.
Flat Fee:
A flat delivery and handling fee of $6.15 per Gelli Baff order will be charged for delivery to anywhere in Australia.
We are tracking your parcel:
Did you know that all items are shipped via Star Track Express with parcel tracking features as well as the added security of requiring a signature upon collection of goods? You can be assured that your parcel is in good hands when dealing with Parent Direct!
Deliveries to Queensland take on average: |
3 business days to arrive. |
Deliveries to New South Wales take on average: |
4 business days to arrive. |
Deliveries to Victoria take on average: |
4 business days to arrive. |
Deliveries to ACT take on average: |
4 business days to arrive. |
Deliveries to South Australia take on average: |
5 business days to arrive. |
Deliveries to Tasmania take on average: |
7 business days to arrive. |
Deliveries to Western Australia take on average: |
8 business days to arrive. |
Deliveries to Northern Territory take on average: |
8 business days to arrive. |
These figures are based on delivery times to major capital cities and their greater residential areas. Deliveries outside of these areas can take longer.
Sorry, Parent Direct does not ship to locations outside of Australia.
Parent Direct does not deliver to PO Boxes. We use Star Track Express and therefore will require a street address for delivery.
If you are not home to receive your delivery, a card will be placed in you letter box advising you to the call Star Track Express and arrange a convenient time for your delivery to be made.
Returns Policy:
- Please choose your items carefully as we do not accept refunds or exchanges for change of mind.
- All toys are non-returnable unless defective or un-opened in their original packaging.
Defective items:
Defective items must be returned to Parent Direct within (14) fourteen days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.
How to return your item:
- Call our Parent Direct Customer Service team on: 1800 880 477. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number. The Customer Service Representative will also advise you where to send your return. NOTE: You must obtain an RA number immediately so as to ensure that you will remain eligible for a replacement or refund.
- Send your item to the return address provided ensuring that your RA number is clearly displayed on outside of the return packaging.
- As soon as the return has been received, a replacement product will be shipped.
IMPORTANT:
- The return must be received by Parent Direct within (14) fourteen days of the RA number being issued.
- Replacement product will only be shipped after the faulty item has been received by Parent Direct.
- All returns must have an RA number.
- Any item that is returned to Parent Direct without an RA number will be returned to sender.
- If you feel that your return falls outside of our policy, then you will need to contact us first on 1800 880 477 to confirm if your return can be accepted.
Please call our customer service team on 1800 880 477.
If you wish to cancel an entire order or an individual item from an order that has not yet been dispatched, you will need to contact us. Please call our customer service team on 1800 880 477.
Please Note:
Orders cannot be cancelled once they have been dispatched as they are already on their way to your address!
Sorry, but unfortunately additional items cannot be added to an existing unshipped order. Should you wish to purchase additional items, you will need to place a new order for those additional items.
If you feel that your parcel has not arrived within the expected timeframe, please contact our customer service team on 1800 880 477 and we will investigate further.
All of your credit card and personal details are encrypted using SSL (Secure Socket Layer) 128 Bit encryption technology before being sent across the internet to our transaction servers. Our transaction servers are located in a high security State-of-the-Art data centre which is under constant 24 hour security surveillance.
Privacy Information
Parent Direct Pty Ltd (Parent Direct) and its related companies comply with the National Privacy Principles. To that end, we offer this statement to inform our users of how we gather and utilise personal information. Parent Direct will take all reasonable steps to protect user privacy, consistent with the National Privacy Principles.
Parent Direct gathers personal information about our users in two different ways:
- You supply it in response to a request from us: - Parent Direct collects personal information from users when voluntarily submitted by a user, such as participating in a contest. We request that a user be 18 years of age or older before submitting personal information and we ask minors to get permission from their parents or legal guardian before submitting personal information.
- Purchasing products or services: - If you purchase products or services or apply to become a Parent Direct customer, Parent Direct requires you to provide certain details so that we can provide you with the product or service. This includes details such as your name and contact information, or in the case of businesses, information about the company, department or association making the purchase.
Parent Direct and its related companies may use personal information collected online to develop and improve the products, benefits and services we offer to our website users. For example, Parent Direct may contact users to notify them that they have won a contest or to provide a requested email newsletter.
Parent Direct may also use its customer database, including information provided by you through this website, to distribute information about other Parent Direct services and other organisations' services to you. Parent Direct, or its franchisees, periodically sends new release information, coupon offers and other information. Parent Direct may also disclose to its business associates certain information for use in marketing goods and services.
The personal information collected from you at this site is or may also be used:
- for credit verification purposes;
- for billing purposes;
- to notify you about other or new services or promotions from time to time;
- to provide customer support;
- to provide you with the products, services or information you have requested.
Aspects of these functions may be outsourced to third parties, who are only authorised by Parent Direct to use this information for these purposes. Parent Direct may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.
Parent Direct's policy is to provide you with the opportunity to limit the use and/or disclosure of your personal information. You may do this when you register via the registration page on this website, or at any time when you receive email communications from us, or at any other time by written notice to Parent Direct. If at any time you no longer wish to receive email or postal communications from Parent Direct or from third parties, you can contact Parent Direct customer service at any time and make an 'opt out' request, as per details at the end of this Statement.
Cookie Technology - Parent Direct utilises cookie technology to process and identify order data. A cookie is a piece of information that is transferred to a user's hard drive for record-keeping purposes. If users choose to, they have the option to set their browser to refuse cookies.
Each time you visit Parent Direct's website, anonymous navigation information is collected by our servers. This information includes:
- your server's IP address;
- the date and time of your visit;
- the address of the previous site you visited;
- the website you leave our site to visit;
- the type of browser and operating system you are using;
- the address of the pages you accessed.
This information provides Parent Direct with statistics about how the website is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each web page on the site. It does not personally identify individual users unless the user has previously elected to identify themselves by submitting personal information.
Information collected on this site may also be combined and de-identified to provide Parent Direct with anonymous demographic and usage information. Parent Direct can then use this aggregated information to develop new and/or more appropriate services and products to offer to customers and may also be provided to third parties.
Other than as described above, Parent Direct will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider's logs.
If you wish to complain about our use of your personal information, please contact:
Parent Direct Pty Ltd
Attention: Privacy Officer
PO Box 1062
Brookvale NSW 2100
When you look at this website, our Internet Service Provider also makes a record of your visit and logs the following information for statistical purposes:
- your server address;
- your top level domain name (for example .com, .gov, .au, .uk etc);
- the date and time of your visit to the site;
- the previous site you visited;
- the type of browser you are using;
- the pages you accessed and documents downloaded.
Parent Direct takes the security of our customers' personal details very seriously. We use proven technology and physical security measures to ensure the highest level of data protection.
Any information that you send to us is encoded with Secure Sockets Layer (SSL) encryption technology. In a nutshell, this sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank's.
TIP:
You can tell if your browser is in secure mode by looking for the padlock icon in the bottom corner of your browser window.
A cookie is a little ID card that is placed on your computer by a web server. It consists of a line in a file that looks a little something like this:
dsid7502bcfdb3702038e6a81788c7c545mywebsite.com.au/041406316802900897078653204829422287
All this gobbledygook just means that the cookie was set by Parent Direct and can only be read by Parent Direct.
Once you have received a cookie from our web server, from then on every time you visit Parent Direct we know that it's you. Actually we don't know that it's 'you', we only recognise your browser. This then enables us to tailor the site to your preferences and remember who you are each time your re-visit the site.
Any more information has to be submitted by you. Anything you don't tell us, we don't know. Anything you don't want to tell us, we won't know. Any information you do submit, is stored in our database against your cookie here on Parent Direct secure servers.
Internet Explorer 5.0 and above users usually have their cookies stored in a directory rather than a file.
The default location is: c:\windows\cookies
If you are using Netscape then they are usually in a file called 'cookies' which normally resides at:
c:\netscape\users\default
Default may not be your name though. It may be Gary or Claire or Frankenstein instead. Default, as the name suggests is merely the default. If you look in this file you may find cookies from all sorts of weird and wonderful sites that you've visited. UNIX/Linux users will probably find this file in the .Netscape directory.
In Internet Explorer 5 and above:
1. Select 'Tools' from the top of your browser and then 'Internet Options'.
2. A pop up box will appear. At the top of this box are several tabs. Choose the 'Security' tab.
3. The page you have now is all about various security options. It is probably set at security level 'Medium'.
4. Click on the 'Custom Level' button.
5. A list of options, 'ActiveX', 'Cookies' etc is displayed.
6. Find the 'Cookies' section. You will have three choices. 'Disable', 'Enable' or 'Prompt' (which will ask you each time whether you want to accept a cookie or not).
7. Make your selection and click on 'OK'.
In Internet Explorer 3 or 4:
1. Select 'View' and then 'Internet Options'.
2. A window will pop up with several tabs. Select the 'Advanced' tab.
3. A list of options is displayed.
4. From the list there is an option to 'Accept All Cookies'.
In Netscape:
1. Select 'Edit' from the top of your browser and then from the resultant list: choose 'Preferences'.
2. A little box should pop up. Over at the left hand side of this box is a list of categories. One of these is called 'advanced'. Click on this so that it becomes highlighted.
3. The right hand side of the box should change and at the bottom of the page is a section on cookies.
4. You should check the 'Accept all cookies' option. You can also choose to be prompted to accept each cookie. |
